FAQ
Frequently Asked Questions
Below are answers to common questions about shopping with Madni Kids Store. If you need further assistance, our customer support team is here to help.
Orders
How do I place an order?
Simply browse our website, choose the items you want, add them to your basket, and complete the secure checkout process.
Can I modify or cancel my order?
If your order hasn’t been processed or dispatched yet, reach out to us right away. Once the order is on its way, changes or cancellations may no longer be possible.
Shipping & Delivery
Where do you ship from?
All orders are packed and sent out from our UK warehouse.
How long does delivery take?
Delivery times depend on the shipping method you pick at checkout.
· Economy Shipping: 5 to 8 business days (Free)
· Standard Shipping: 3 to 4 business days (£15)
These are estimates and can sometimes take longer during busy periods or due to courier delays.
Will I get tracking details?
When tracking is available, we’ll send you a confirmation once your order has been dispatched.
Returns & Refunds
What is your return policy?
You have 30 days from the delivery date to request a return. Items need to be unused and in their original condition.
How do I request a return?
Please contact us with your order number and the details of the item you’d like to return. We’ll provide return instructions once the request is approved.
When will my refund arrive?
Refunds are processed after we’ve received and checked the returned items. The time it takes to show in your account can vary depending on your payment provider.
Payments & Billing
What payment methods can I use?
We accept various secure payment options at checkout, including major credit and debit cards and digital payment services.
Is my payment information safe?
Yes. All payments are processed securely through trusted third‑party providers. We don’t keep your full card details on file.
Products
Are the product images accurate?
We do our best to show products as accurately as possible. However, colours and appearance may slightly differ depending on your screen or device.
Are all items in stock?
Stock availability is shown on each product page and is updated regularly.
Account & Support
Do I need an account to place an order?
No, you can check out as a guest. Setting up an account makes it easier to track your orders and manage your purchases.
How can I reach customer support?
Madni Kids Store
260 Bowling Old Ln
Bradford BD5 7BB
United Kingdom
Phone: +44 29 6864 2953
Email: contact@MadniKids.com
Website: MadniKids.com