Returns & Refund Policy

At Madni Kids Store, your satisfaction is important to us. This Refund Policy sets out how returns and refunds are handled when you buy from our website.

Returns

You have 30 days from the delivery date to ask for a return.

To qualify for a return, the item must be:

· Unused and in the same condition as when you received it
· Returned in its original packaging where possible
· Complete with all original parts and accessories

Items that come back in a state not fit for resale may not be accepted for a refund.

Non‑Returnable Items

Some products cannot be returned, including:

· Items clearly marked as final sale
· Gift cards
· Personalised or custom‑made items where this applies

If you are uncertain whether your product can be returned, please speak with us before sending it back.

How to Request a Return

To begin a return, please get in touch and provide:

· Your order number
· The item you would like to return
· The reason for the return

Contact details:

Email: contact@MadniKids.com
Phone: +44 29 6864 2953

Once your return is approved, we will give you clear instructions on the next steps.

Return Shipping

Return shipping costs are the customer’s responsibility unless the item is faulty, incorrect, or not as described.

We recommend using a tracked delivery service for your protection.

We are unable to take responsibility for items that go missing during the return journey.

Damaged or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, please let us know as soon as possible after delivery.

We will assess the matter and arrange a replacement or a refund where appropriate.

Refund Processing

After we receive and check your returned item, we will let you know whether the refund has been approved.

If approved:

· Refunds are made to the original payment method
· Processing times may vary depending on your bank or payment provider

Please allow a few business days for the money to show in your account.

Exchanges

If you would prefer to exchange an item, please contact us so we can check stock availability and help you with the process.

Late or Missing Refunds

If your approved refund has not yet arrived:

· Check with your bank or payment provider first
· Contact your payment provider for more details
· If the problem continues, reach out to us and we will assist you

Your Statutory Rights

This policy does not affect any of your statutory rights under UK consumer law.

Contact Information

Madni Kids Store
260 Bowling Old Ln
Bradford BD5 7BB
United Kingdom

Phone: +44 29 6864 2953
Email: contact@MadniKids.com
Website: MadniKids.com